User Terms and Conditions
These Terms and Conditions set out the rules that govern use of the Mr Sloty website and services. They explain the relationship between us and our users, describe account obligations, and explain how promotions, payments and disputes are handled. By registering or using our site you accept these terms and any specific rules published for promotions, games or payment services.
Account responsibilities
We require every player to provide accurate, current personal details and to keep those details up to date. You are responsible for all activity that occurs under your account and for maintaining the confidentiality of your password and login details. If you suspect unauthorised access you must notify us immediately. We may suspend or close accounts where we reasonably suspect fraud, misuse, or breaches of these terms.
Eligibility requirements
To use our services you must be of legal gambling age in your jurisdiction and able to form a binding contract. You must not open multiple accounts and must not allow third parties to access your account. We may request identity, age and address verification documents before enabling deposits, gameplay or withdrawals. Failure to provide requested documents may lead to account restrictions.
Acceptable platform use
Our site is to be used for lawful personal entertainment only. You must not use automated tools, attempt to tamper with games, exploit technical faults, or submit false information. Abusive behaviour towards our staff or other users is not permitted. We reserve the right to withhold winnings and close accounts where we determine, at our discretion, there has been irregular play or a breach of these rules.
General bonus and promotion rules
Promotions and bonuses are subject to separate terms which form part of these Conditions. Unless otherwise stated, bonuses may carry wagering requirements and game restrictions. We publish the key conditions for each promotion at the time it runs. Bonus balances may be forfeited if the account is closed, if irregular play is identified, or if required verification is not completed.
Deposits and withdrawals
Accepted payment methods, minimums and processing times are published in the cashier section and may vary by player. We may require proof of payment method ownership before processing withdrawals. Withdrawals may be subject to pending review and identity checks; we process payments in accordance with our anti-fraud and responsible-gambling procedures. Where applicable, withdrawal limits and instalment rules may apply.
Verification and limits
We carry out checks to confirm identity and source of funds. We may set deposit or loss limits and allow temporary self-exclusion on request. Please use the account settings to set limits or contact support for assistance with self-exclusion.
Dispute resolution
If you have a complaint about your account, a payment or a game result you should contact our support team in the first instance. We aim to respond promptly and to resolve issues fairly. If a dispute cannot be resolved informally, details of any formal escalation process will be made available on request. Use of our service does not remove your statutory rights.
Updates to terms and conditions
We may update these terms from time to time to reflect changes to services, legal requirements or business practice. We will publish revised terms on the site and where appropriate notify active account holders. Continued use of the service after updates constitutes acceptance of the revised terms.
Where relevant, references to MrSloty or other service names on the site form part of these Terms. If you have questions about these rules please contact support via the site help channels.